Customer Care Driver CPC Module - CRS3046/996

Aims & Objectives of attending the course:

On completion of this programme, candidates will have a full understanding of the importance of achieving good customer care procedures.

Course content:

  • Introduction to customer care
  • What is customer care?
  • Who are our customers?
  • Customer care DVD
  • Who is responsible for customer care?
  • What happens when we get it wrong?
  • The Fish Philosophy

Entry Requirements:  Candidates must hold any of these licences:  C1, C1E, C, CE, D1, D

Duration: 1/2 Day (3.5hours)

Note:  This course combined with another 3.5hour module will count as 7hours towards the required 35hours needed to be under taken every five years.